Do any of you feel like people try to take advantage of your grieving? I feel as though I am very cautious of certain people and companies. I went to call Verizon to change the plan to my name and to close my husband's line. The first time I was on the phone they told me I could take my time to send the DC in and they would take care of it. I asked follow up questions and after the 5th question I found out they were going to keep the line open and keep charging me for it. I still owed money on the phone and the guy told me that in order to keep paying monthly for the phone I have to keep the line open. I told him I would rather just pay it off instead of keeping it open since no one is using it. Then he proceeded to try to suggest that I keep the line open and purchase a tablet for my kids so they can have something to use. I got off the phone with him, in tears, in the middle of the Verizon store.
I called back a couple of days later and was very direct. This person said I didn't need to send the DC in, which I had already done, because they just take your word for it. Then she asked me if I was sure I didn't want to keep the line open so I could keep his voicemail recording. I told her no, we have lots of videos and his voice recording is just him saying his name. Okay she says and then a minute later, are you sure you don't want to get a tablet so you can keep the number and the information. Then I start second guessing myself and wondering am I erasing him if I close this? He wouldn't want me to keep it open for no reason and waste that money.
I finally convince her that I don't want to buy anything additional and I really do want to close the number. Then I ask her to please change all correspondence to my name so emails and alerts don't come addressed to him. I am still getting everything addressed to him, but I decided to give it a week and if it doesn't change I think I might have to take to Twitter to complain. I get it, you don't want to lose any money, but do you completely lack compassion. I am now a single mother with a reduced income and you are going to fight me about closing something I don't need to save a little money.
Unfortunately I can't change to a different carrier as Verizon is the only one that comes in clearly where I live. It is just frustrating and disappointing.